Common queries answered
Frequently asked Questions
Depending on the geographical location of your country, the arrival time of the goods may vary. Generally speaking, the goods will reach your area within 7 to 14 days. You can contact us at any time to track the delivery process, and we will make every effort to deliver to your location as soon as possible. Contact email: [email protected].
You can return the goods for a refund within 7 days after the parcel is signed for. Once we receive the returned goods and confirm they are in good condition, we will process the refund. Please note that the goods must be in a condition that does not affect their resale.
Once the goods have been dispatched, changing the delivery address becomes very difficult. We suggest confirming the address as accurately as possible when placing an order. If you have any questions or need further assistance in changing the delivery address, please contact us at [email protected]. We will negotiate with the carrier to resolve the issue.
We will keep you updated on the latest status of your order through various stages of order processing via email. Furthermore, we will be launching a more comprehensive order delivery and processing status in the future. If you have any questions about the status of your order, please contact us at [email protected].
If you have any questions, you can contact us via our email. We will respond to you as quickly as possible during working hours. Contact email: [email protected].
Please contact us as soon as possible. The sooner you reach out, the greater the chance we can successfully change the delivery address. Contact email: [email protected].
Yes, to put it simply, aside from some remote areas, we essentially support delivery to most countries and regions, including but not limited to Europe, North America, South America, Japan, South Korea, Saudi Arabia, and the United Arab Emirates. If we are unable to deliver, we will refund you as soon as possible.
Not necessarily. Our items may be shipped from different warehouses, so they might be packaged and shipped separately. But rest assured, this will not increase your shipping cost.