How it works

How a commission works

Four stages, three separate waits, and one approval step that belongs to you. Nothing is made until we have both agreed what we are making.

Choose a size and send photographs

Pick the size, then attach your photographs right on the product page — several angles are better than one. You can add more from your account later.

We check them over

A person looks at every set of photographs before work starts. If something would not work, we email you rather than guessing.

We make your piece

Your piece is needle-felted by hand from wool. In-progress questions are handled by email while it is on the bench.

You approve, we ship

We photograph the finished piece. You approve it or ask for adjustments, and it ships once you are happy.

The three waits, kept separate

Most disappointment in custom work comes from three different clocks being described as one number. We quote them separately.

Queue. How long until your piece reaches the bench. Shown on every product page and confirmed when we accept your commission.
Making. Time on the bench for that format, starting from your scheduled date.
Shipping. Standard service is typically 10–15 business days after dispatch. Express options and exact costs are calculated at checkout by destination.

Made by hand, and worth the waitMaking takes six to fourteen weeks, because every piece is sculpted, felted, painted or engraved by hand and the work cannot be hurried without it showing. We give you your expected date when we accept the order, and we keep you posted at every stage.

Your approval step

When the piece is finished we photograph it from several angles and send you the images. You either approve it for shipping or tell us what needs adjusting. Two rounds of changes are free; from the third round onward, further changes are charged by the time they take, or agreed with you case by case. A new pose, a different pet or a different size is a new commission and is quoted again. Nothing ships until you tell us you are happy with it.

Reference photos

We build from one main reference angle. That angle is agreed before making starts and cannot be changed afterwards, because the entire form is constructed around it.

Read the photo guide before you choose your image.

Start with the photo you love most.

Pick a format, upload your photos and tell us what matters. We review every commission by hand before making starts.

Start your commission